RIORI

Terms of Service and Sale

These Terms of Service and Sale apply to your use of riori.co and to orders placed with RIORI.

RIORI is a trading name of JNPR CO LTD a registered UK company.

Business address: 3F1 Third floor, 3 Hill Street, Edinburgh, EH2 3JP

Email: support@riori.co

In these terms, “RIORI”, “we”, “us” and “our” refer to KPM trading as RIORI. “You” and “your” refer to the customer, visitor or user of our website.

By accessing our website, creating an account or placing an order, you agree to these terms and the policies referred to in them. Nothing in these terms limits any mandatory consumer rights that apply to you.

1. Eligibility

You must be legally capable of entering into a contract to place an order.

If you are not legally capable of entering into a contract independently, you may only use the website and place an order with the permission and supervision of a parent or legal guardian.

You must provide accurate, complete and current information when placing an order or creating an account.

2. Using our website

RIORI grants you a limited, non-exclusive, non-transferable and revocable right to access and use the website for lawful personal shopping purposes.

Use the website for an unlawful or fraudulent purpose.

Provide false or misleading information.

Attempt to gain unauthorised access to the website, customer accounts, servers or connected systems.

Introduce viruses, malicious software or other harmful code.

Interfere with the operation, security or availability of the website.

Use automated tools to scrape, copy, monitor or extract website content without our written permission.

Circumvent measures used to protect or restrict access to the website.

Impersonate another person or use another person’s payment details without authority.

Use the website in a way that infringes another person’s rights.

We may suspend or restrict access where reasonably necessary to protect customers, prevent fraud, comply with law or maintain the security of our services.

3. Accounts and passwords

If you create an account, you are responsible for:

Providing accurate information.

Maintaining the confidentiality of your password.

Restricting access to your account and devices.

Notifying us promptly if you suspect unauthorised access.

You are responsible for activity conducted through your account unless it resulted from a security failure for which RIORI is legally responsible. We may suspend or close an account where there is suspected fraud, misuse, a security risk or a material breach of these terms.

4. Product information

We take reasonable care to ensure that product descriptions, photographs, prices, measurements and other information are accurate.

Because of lighting, photography and device-screen settings, the colour or appearance of a product may vary slightly from how it appears online. Minor variations may also occur between manufacturing batches. Measurements are approximate unless expressly stated otherwise.

These reasonable variations do not excuse goods that are faulty, misdescribed, materially different from the product ordered or otherwise fail to meet mandatory consumer guarantees. Product-care instructions form part of the intended use of our jewellery.

We will not describe a product as hypoallergenic, waterproof, tarnish-free or suitable for a particular medical need unless that claim has been properly substantiated.

5. Placing an order

When you submit an order, you are making an offer to purchase the selected products under these terms. An automated order-confirmation email acknowledges receipt but does not necessarily mean acceptance.

Unless applicable law provides otherwise, the contract is formed when we send confirmation that the order has been dispatched.

We may reject or cancel an order before acceptance where:

A product is unavailable.

There is an obvious pricing or product-description error.

Payment cannot be authorised.

We reasonably suspect fraud or unauthorised activity.

We cannot deliver to the supplied address.

The order breaches an applicable legal or delivery restriction.

We are otherwise unable to fulfil the order.

If payment has already been taken for an order we cancel, we will issue a prompt refund to the original payment method.

6. Prices and currencies

Prices are displayed in the currency selected on the website or at checkout. Applicable VAT, sales tax or similar taxes will be included or displayed as required.

We may change prices at any time, but a change will not affect an accepted order, except where correcting an obvious pricing error and where the law permits. If a price is clearly incorrect, we may contact you for instructions or cancel and refund the order before dispatch.

7. Duties and import charges

International orders are shipped Delivered Duty Paid (DDP). RIORI is responsible for applicable import duties and customs charges associated with delivery.

If a carrier unexpectedly requests an import payment, contact support@riori.co before paying and send us a copy of the request.

8. Payment

Payments may be processed through Shopify Payments, PayPal, card networks, banks or other providers displayed at checkout. By submitting payment information, you confirm that:

The information is accurate.

You are authorised to use the chosen payment method.

The payment provider may charge the total shown at checkout.

RIORI does not ordinarily receive or retain your complete payment-card number. Payment providers may apply their own terms and privacy policies. We are not responsible for a payment being declined by your provider, but this does not exclude responsibility for errors caused by RIORI or our systems.

9. Cancelling before dispatch

You may request cancellation before dispatch by emailing support@riori.co with your order number. If we process the request before dispatch, we will cancel and refund the original payment method.

Because orders may enter fulfilment quickly, cancellation cannot be guaranteed after processing begins. If dispatched, use the rights in our Returns and Refund Policy. Statutory cancellation rights remain unaffected.

10. Processing and delivery

Orders are normally processed within 1–2 business days after payment authorisation. A business day means Monday to Friday, excluding UK public holidays. Estimated delivery times after processing are:

United Kingdom: 5–7 business days.

United States: 6–8 business days.

Australia: 5–7 business days.

Other destinations: 8–10 business days.

Delivery times are good-faith estimates and are not guaranteed unless expressly agreed. Products may ship directly from international fulfilment partners, including partners in China. Orders may arrive separately without additional shipping charges. See our Shipping and Delivery Policy.

11. Delayed orders

If we cannot ship within the promised or reasonably expected period, we may provide a revised estimate. Where required, we will ask whether you agree to the delay or prefer cancellation and a refund. This includes applicable rights under the US FTC Mail, Internet, or Telephone Order Merchandise Rule.

We are not responsible for delay caused by events outside our reasonable control, but will take reasonable steps to minimise the effect and honour applicable cancellation and refund rights.

12. Delivery, risk and ownership

You are responsible for providing a complete and accurate delivery address. Contact us immediately if it needs to change. We will try to amend it before dispatch but cannot guarantee changes once processing begins.

Where permitted, you may be responsible for reasonable additional costs caused solely by an inaccurate address you supplied. RIORI remains responsible for errors caused by us, fulfilment partners or carriers.

Risk passes when products are delivered to you or a person you identify. Ownership passes once full payment is received, subject to law. If a parcel is lost before risk passes, we will provide an appropriate replacement or refund.

13. Returns and refunds

RIORI offers a voluntary 30-day change-of-mind return period. Notify us within 30 calendar days after delivery at support@riori.co.

Do not send an item to the business address, manufacturer or fulfilment partner without written instructions. We will provide the correct destination and a prepaid tracked label or collection instructions.

RIORI pays approved return postage for change-of-mind, faulty, damaged, misdescribed and incorrect-item returns. Refunds are made to the original payment method.

For lawful cancellation, we refund without undue delay and no later than 14 days after receiving the goods or acceptable evidence they were sent, whichever is earlier where required. See our Returns and Refund Policy.

14. Faulty, damaged or incorrect products

Contact support@riori.co as soon as reasonably possible if a product is faulty, damaged, misdescribed or incorrect. We may request the order number, a description, photographs or video, and packaging where reasonably available.

Depending on the law and circumstances, you may be entitled to repair, replacement, price reduction or refund. We will not force a replacement where law gives you another remedy, including qualifying major failures under Australian Consumer Law.

Nothing limits rights under the UK Consumer Rights Act 2015, Australian Consumer Law, applicable US state law or other mandatory law.

15. One-Year Product Guarantee

RIORI provides a voluntary one-year guarantee covering qualifying manufacturing defects and premature product failure during normal use.

It does not ordinarily cover loss, theft, accidental damage, misuse, neglect, improper storage, normal wear, scratches, gradual finish wear, normal tarnishing, chemical exposure, modification or unauthorised repair. An exclusion applies only to the extent it caused the problem.

The guarantee is additional to statutory rights and does not restrict them to one year or force a replacement where law provides another remedy.

16. Promotions and discount codes

Promotion-specific terms may apply. Unless stated otherwise:

A code cannot be exchanged for cash.

Codes cannot be combined.

Codes are non-transferable.

A code may be withdrawn where used fraudulently or contrary to its terms.

A promotion does not limit statutory rights or rights concerning faulty products.

17. Intellectual property

The website and its original content—including the RIORI name, branding, photographs, graphics, copy, layout and design—are owned by or licensed to RIORI and protected by law.

You may make reasonable personal use for shopping. Without written permission, you must not commercially copy or distribute content, create derivative commercial works, use RIORI branding or photography commercially, or suggest an association or endorsement where none exists. Contact support@riori.co for permission requests.

18. Reviews and customer content

If you submit a review, photograph, video or other content, you confirm that:

You own it or have permission to submit it.

It is accurate and not misleading.

It does not infringe another person’s rights.

It is not unlawful, threatening, abusive or defamatory.

It does not contain malicious code or unauthorised advertising.

You grant RIORI a worldwide, non-exclusive, royalty-free licence to display, reproduce and adapt it for our website, social media and marketing. You may ask us to stop future use, subject to materials already lawfully created or distributed. We may remove content that breaches these terms or law.

19. Third-party websites and services

Our website may link to third-party services for convenience. Links do not necessarily mean endorsement. Third parties apply their own terms and privacy policies.

We are not responsible for their independent content, security or activities. Nothing limits RIORI’s responsibility for its own obligations as seller.

20. Availability of the website

We do not guarantee the website will always be uninterrupted, secure or error-free. We may temporarily suspend or modify it for maintenance, security, updates or operations.

We will take reasonable care but are not responsible for interruptions caused by events outside our reasonable control.

21. Our liability

Nothing excludes or limits liability that cannot legally be excluded, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of mandatory consumer rights, or other non-excludable liability.

Subject to that, RIORI is not responsible for losses that were not reasonably foreseeable when the contract was formed. We are not responsible for business losses suffered by a person purchasing solely as a consumer.

For wholly business purchases, liability is limited to the amount paid for the relevant order to the fullest extent permitted, except for non-excludable liability.

22. Privacy

Our collection and use of personal information are governed by our Privacy and Cookies Policy, including information about cookies, analytics, advertising, international transfers and privacy rights.

23. Complaints

Email support@riori.co with your name, order number where applicable, a clear description and the outcome requested. We aim to acknowledge complaints promptly and resolve them fairly. This does not prevent use of a regulator, dispute process or legal claim.

24. Changes to these terms

The version in effect when you place an order governs that purchase. We may update future terms as services, practices or legal obligations change and will publish a revised effective date.

Changes will not retrospectively alter an accepted order or reduce existing rights without a lawful basis.

25. Governing law and courts

These terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction.

If you live elsewhere, this does not deprive you of mandatory protections under local consumer law or prevent proceedings in a court available under that law.

26. Contact information

Contact Us

We’re here to help. If you have a question about our jewellery, an existing order, delivery or returns, please get in touch with the RIORI team.

Email: support@riori.co

Telephone: +44 330 520 0549

Contact hours: 9:00am–5:00pm, Monday to Friday (UK time)