Shipping Policy

Order Processing

Orders are prepared and dispatched within 1–2 business days. Business days exclude weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

Estimated Delivery Times

The following estimates apply after the 1–2 business-day processing period:

• United Kingdom: 5–8 business days

• United States: 5–8 business days

• Australia and New Zealand: 5–8 business days

• Other destinations: 8–10 business days

Delays may occasionally occur due to customs, local couriers, public holidays, severe weather or other circumstances outside our control.

Tracking Your Order

You can follow your delivery using the Track Your Order page on our website. Simply enter the requested order information to view the latest available updates.

Please allow a short period after dispatch for your first tracking update to appear. If your tracking has not updated for several business days, contact us at support@riori.co with your order number.

Customs Duties and Taxes

Orders delivered to the United Kingdom, United States, European Union, Australia, New Zealand and Canada are shipped Delivery Duty Paid (DDP). Applicable import duties and taxes are prepaid.

Orders delivered to other countries may be subject to import duties, taxes or handling fees imposed by local authorities. These charges are not included in the order total and, where applicable, are the customer’s responsibility.

Separate Packages

Orders containing multiple products may occasionally arrive in separate packages. Each package may have its own tracking information and arrive at a slightly different time.

Incorrect Shipping Information

Please check your delivery details carefully before completing your order. If you notice an error, contact support@riori.co as soon as possible.

We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or been handed to the courier.

Cancellations

Orders may be cancelled before dispatch. Contact support@riori.co as soon as possible with your order number.

Once an order has been dispatched, it cannot be cancelled and will need to be handled through our Returns and Refund Policy.

Delayed, Missing or Delivered Orders

If your order has not arrived within the expected timeframe, please contact RIORI with your order number. We will investigate the delivery with the courier and keep you updated.

If tracking shows your order as delivered but you cannot locate it, please check around the delivery location and with household members, neighbours or building staff before contacting us.

Contact Us

For shipping or tracking enquiries, contact:

We’re here to help. If you have a question about our jewellery, an existing order, delivery or returns, please get in touch with the RIORI team.

Email: support@riori.co

Telephone: +44 330 520 0549

Contact hours: 9:00am–5:00pm, Monday to Friday (UK time)